Customers Satisfaction Ratings

5th November 2024/4 Comments/in All Car Repair Articles/by Eric Roberts

Customers Satisfaction Ratings

I must admit that in most of my years as a garage owner, customer satisfaction ratings were never known. Of course, up until the advent of modern computers, there were no such things as ratings for your customers. So it has become a thing of the future! And why not. Importantly, it is one of the best indicators that your business is doing well. Whatever type of product or service you are selling,.

Another happy positive is that when you have high ratings, it’s no coincidence that your business will thrive. Anyhow, that’s my experience! Consequences also set out other parameters that will give the thriving business the best results. In my opinion, the number one factor is having the right staff. Especially when in a garage situation.

Garage owners just dont get it ! Customers Satisfaction Ratings

Of course, the garages of today have a lot to thank for the start of the “Kwik-Fit” era. Coming out of an American idea from the infamous Tommy Farmer, fast fits brought the garage industry into the 21st century. Incidentally, we do still have the dirty back street type of garages and scruffy second-hand tyre shops for all to see.

However, the garages that prosper will have all the right mixtures of ideas and cleanliness that modern driver s are looking for. This also reflects on the particular garage businesses ratings of customer satisfaction.

These days of consumerism mean that we all have to try harder

be more polite and generally “bend over backwards”. So to keep our ratings high,. Consumers are very savvy and will freely give a business a good review. Strangely enough, there does not seem to be a middle-of-the-road review!

At least not with us at Pellon Autocentre. Most reviews are, in fact, 5 stars, which is excellent for us. However, we get the odd customer who will give us just a 1-star rating.

I must confess that I used to hate this. Although very rare then it is all part of system. We will never please everybody! Now I take the time to look into this. So, when we receive a low rating then I now investigate the poor result. Then first thing that hits me is that my excellent staff always know about the circumstances. I truly believe that there is a certain type of person who is never going to be happy.

Whatever and wherever they go, these people are trouble.

So, I know before I say anything that my staff know exactly what has happened. Believe me or not, it is always the customer that has caused the problem, leading to them giving us a 1-star rating. Importantly, we do make mistakes! After all, we are only humans.

But a good garage will handle any problem in the correct manner. Always change a possible bad situation into a good outcome. This includes all our garage services and products. Including tyres and associated services. and MOT testing.

Finally, we do have good reviews on Google and Facebook.

But in my opinion, our online tyre portal, www.pellontyres.co.uk is the most accurate and is not open to any low-scoring abuse from “keyboard warriors.”.

Subsequently, try to knock your reputation by giving a false low score. Below, I have published our excellent results and would like to thank our great customers. So, thank you for taking the time and energy to give us the results that all businesses dream about.

Forward to 2024 here at Pellon Tyres we are now members of Tyresafe.org to help promote safety.

Net Promoter Score Results

What does your NPS score mean?

Your NPS score tracks customers on how they represent your company to their family, friends and colleagues.

A negative score means you have more Detractors than Promoters and your organization is unlikely to grow.
A NPS score of above 0 is considered to be good.
A NPS score above 50 is considered to be exceptional. This also indicates that awareness of your organization will grow through word-of-mouth marketing.

The NPS score is calculated by subtracting the percentage of Detractors (those who scored your fitting centre as a 0-6) from Promoters (those that scored your fitting centre as 9-10). This generates your Net Promoter Score.

Many Thanks from me and all my excellent staff for their contribution to having great Customers Satisfaction Ratings.

Eric Roberts

Michelin Tyres Development

30th October 2024/in All Michelin Tyres/by Eric Roberts

Michelin Tyres Development

It is no surprise to the older drivers amongst us that Michelin Tyres Development has always been at the forefront of tyre design

Ever since I started work as a junior tyre fitter all those years ago. So, I have marveled at the skill and professional work. That Michelin Tyres Development have put into their products. Even going back before my time ! French tyre makers were at the top of tyre development.Subsequently, all the other tyre companies were playing catch-up.

Enter the first steel-belted radial that started it all off for Michelin tyres.

This was to be the tyre that changed their history. Including the great American tyre makers of the time. Of course, this new tyre from Michelin tyres was to be a far cry from the cross-ply. Significantly, the majority of other European tyre companies make it.. Including the bicycle-belted tyres that were developed in the USA.

The new Michelin Tyres Development was to be known as the Michelin”X”. Consequently, first appearing in 1949 (a year after I was born). This tyre would revolutionise the tyre industry ! a product that would last longer and prove better car handling. Especially for the type of suspension that was used on European cars.

This tyre was to be fitted as original equipment to Lancia and Citroen cars, as well as to the Mercedes 190 SL models.

It took a good ten years before the other tyre makers started to catch Michelin Tyres Development up, all-trying to copy the steel-belted “X” tyre.

Compared to the cross-ply tyre, the radial had many advantages. They gave much better mileage and road holding ( I must admit that when I was in my early tyre fitting days). I can remember drivers complaining about Michelin being bad in wet weather. This also gave added bonus of lower fuel consumption, a great

bonus for some of those old gas-guzzling cars.

This is also the same time that imported cars were coming into the UK, such as the Citroen 2 CV and Renault Dauphins.

More reading… “The Dauphine took over from the 4 CV in 1956, but not as a replacement. The name dauphine (heiress) was highly significant. Release was a major event on the motoring scene, and followed up by a successful career on French and export markets.

Dauphine played its successor’s role to the full, boasting all the latest features of the epoch, such as adjustable seats, heating, and an automatic gearbox. The finish was very smart, with a red and black steering wheel and matching seats. The dashboard layout was uncluttered, and the interior roomy.

Dauphine was a four-seater, with rear bench and two separate seats at the front. In January 1957, the US motoring weekly The Motor crowned it the “prettiest little four-seater in the world”. Sure, it was beautiful, elegant and shapely, totally in keeping with spirit of the 1960s.”…http://www.renault.com/en/vehicules/hier/pages/renault-dauphine.aspx

The Dauphin did not do too well in the “cold, Damp British climate”

So, soon, it had a bad reputation for bad rust. But it did come out on Michelin tyres, and I will never forget. Of course, the first time I had to remove one of these products from the rim. The tyre just fell off the wheel; it was so easy to do. A big improvement on the struggle we had when fitting Dunlops . In those days, we only had a hand-held tyre bead breaker and some tyre levers; balancing was carried out on a small “bubble” wheel balancer, which I still believe never really worked.

To conclude, Michelin Tyres Development has never looked back, not even in the early days. Because of their better cornering, they were used in the early motor-sport cars with great success.

Pellon Tyres is now a member of Tyresafe.org to promote tyre safety in Halifax

Continental Tyre Advice

26th October 2024/in All Continental Tyres Stuff/by Eric Roberts

Continental Tyre Advice-Continental tyres make new gadgets

Staying Safe on the Road:

Continental Tyres’ Cutting-Edge Safety Features”
Hello everyone! Today, we’ll talk about something important to all drivers: tyre safety. And when it comes to tyres, Continental is synonymous with quality and innovation. However, it is more than just going from A to B; it is also about doing it safely, especially on our often unpredictable UK roads.

Continental, a tyre industry behemoth, has been at the forefront of tyre safety for decades. These guys have been developing some incredible safety features, and I’m here to tell you what they’ve been up to.

1. ContiSense and ContiAdapt: The Future is Now! Continental Tyre Advice

These titles may sound like something out of a sci-fi film, yet they are very much part of the present. ContiSense is all about monitoring the tyre’s health. It uses tyre sensors to detect tread depth and temperature. If anything appears to be wrong, the motorist receives a warning. Isn’t it handy? Especially when travelling over Yorkshire’s moors on a misty night!

ContiAdapt is another treasure. It regulates tyre pressure and tread based on the driving circumstances. ContiAdapt has your back whether the roads are wet, dry, or covered in snow. Imagine driving around the Lake District in a deluge with your tyres adjusting themselves to keep you safe. That’s not just smart; it’s brilliant!

2. Taraxagum: Dandelions Reinventing Tyres. Continental Tyre Advice

Believe it or not, dandelions are more than just weeds. Continental’s Taraxagum project transforms these plants into a sustainable tyre material. It is not only environmentally beneficial, but it also improves tyre performance on wet roads, which we are all too acquainted with here in the UK!

3. Aquaplaning? No worries! Continental Tyre Advice

Waterplaning can be a driver’s nightmare. However, Continental’s tyres are more resistant to aquaplaning due to their sophisticated tread patterns. Their tyres include ingenious grooves that efficiently drain water away, keeping you in control even during those unexpected April showers.

4. A nod to the past.

It’s not only about high-tech wizardry. Continental has existed since 1871, and its path reflects the evolution of transportation. They’ve seen it all, from supplying tyres for the first automobiles to participating in the present car revolution. They’re like the wise old grandfather of the tyre industry, dependably dependable and full of anecdotes.

5. Committed to Our Safety.

Continental is more than just a tyre manufacturer; Continental Tyre Advice

They are also committed to driver safety. They are continually inventing and testing their products under extreme conditions. So, whether you’re heading to the local chippy in Halifax or on a weekend trip to the Scottish Highlands, you know Continental has your tyres covered.

Finally, when it comes to road safety, Continental isn’t simply talking the talk. They’re leading the way with cutting-edge technology and a steadfast dedication to safety. Stay cautious out there, and remember that excellent tyres are like good friends: they never fail you!

Conti Car Tyres has been stepping up its line of products as it already delivers tyres which are equipped with a sensor that tells the user just how much…
Eric Roberts‘s insight:
New Tyre Advice just one of things to come?
Now that we will all be using TPMS systems in the future . So, it comes as no surprise that other gadgets will be developed. Naturally, to aid the motorist. Hence, in the constant drive for more road safety on our cars.
This new device from Continental will be no exception. Significantly, will tell the driver if the car is overloaded or not. Overloading is one of the main dangers associated with the cars handling. Of course, this can be very dangerous when cornering with an overloaded car.
No doubt there will be many more gadgets coming through in the years to come. Thus, to aid drivers probably on German cars such as the BMW’s and Mercs. Working in conjunction with the German tyre giant Tyre Advice professionals . These devices will also become more common on vehicles such as caravans and motor-homes. So, as they will warn the driver of any loss of air pressure, thus resulting in a safer journey.

Pellon Tyre and Auto-centre offer car and van servicing and repairs to all makes of vehicles. Of course, we also sell Continental Car Tyres online from our website www.pellontyres.co.uk. So, by using the tyre selector and choosing your tyre size. Consequently, we offer courtesy cars to local motorists .Needing to go to work and leave their car with us for work doing. Also an official MOT testing station. Finally, who carry out checks for high standard of equipment and workmanship.

See on www.ubergizmo.com

Here at Pellon Tyres, we can offer the car driver a full compliment of the Continental Tyres product range through our various trading partners across Europe.

Pellon Tyres is now a member of Tyresafe.org

Independent Car Care centres

23rd October 2024/in All Unipart Service Centres Stuff/by Eric Roberts

Virtually everyone owns their own vehicle. Whether it is for public use or private use. To ensure that your vehicle maintains its pristine condition. So, it is essential to periodically visit to your Independent Car Care centres. Car care centres are ideal destinations for repairing and maintaining vehicles. There are numerous benefits that vehicle owners attain when they take their vehicles to these dealers.

The first benefit is that these centres possess expert mechanics. Who have mastered every minute detail about automobiles. This lets them handle any form of issue with your vehicle. Consequently, they may undo most significant damages to your automobile. They typically repair, check or service your batteries, wiper blades, tyre pressure, clutch, lights, brakes and engine. These repairs will ensure that your vehicle remains pristine. That will protect it from the strain it typically faces.
The second benefit is that the mechanics offer peace of mind . They have mastered virtually everything about vehicles due to their immense experience along with their training. Whatever make or model your vehicle might be. The mechanics know all of its workings. To them, it is irrelevant whether your vehicle is vintage, rare or foreign. They also possess all the ideal pieces of equipment. Along with tools to repair or to service your vehicle. They guarantee that your vehicle’s condition will improve. Hence, the mechanics offer peace of mind as you remain assured that they are the most ideal experts to handle your vehicle.
The third benefit is that these care centres mechanics are cost-effective. Their charges typically reflect the type of repair or service they perform. If your vehicle has sustained extensive damage or requires extensive servicing. So, their services will reflect that. In fact, their charges are often reasonable with immense damages. Likewise, their charges are relatively minute if your vehicle does not need plenty of work. The mechanics, in addition, are insured. This means that they will not charge for any issues that may arise when they attempt to repair or service your vehicle.

Independent Car Care centres– offer more care for your car

The fourth benefit is that the mechanics offer additional services. For instance, if your car has broken down somewhere and you cannot move it, you may hire them t

o tow your vehicle. This will be considerably more affordable and convenient than paying an independent towing company. The mechanics also offer ideal advice. Your vehicle may require new parts like brakes or headlights. If so, these professionals may offer advice on the type of Online Catalogue are most ideal.

For instance, there are brand new spare parts that are considerably expensive. But are essential for certain parts, like gearboxes. There are also recycled spare parts which are affordable and may be ideal for parts like headlights. They may also offer advice on whether a particular component needs to be repaired or if it requires replacement. Independent Car Care centres advice is primarily to suit you and your budget.

On the whole, Unipart car care centres are ideal centres for having your vehicle repaired or serviced. They are affordable and effective. We have now left the Unipart scheme, and it will make no difference to our customer service going forward.

Servicing Your Vehicle: Top Advice

9th October 2024/0 Comments/in All Car Servicing/by Eric Roberts

Servicing Your Vehicle

Top Tips for Vehicle Servicing

Yes, a car that has received regular maintenance is more reliable and runs better than one that hasn’t, but how do you know what maintenance your car needs? How frequently should it be repaired, and what are the advantages? Whether you’re a first-time car owner or a seasoned driver, these six pieces of advice can help you properly service your vehicle. Use them when it’s time to maintain your vehicle.

Understanding Your Car’s Service Schedule- Servicing Your Vehicle

Because every automobile is unique, it’s critical to understand your vehicle’s maintenance routine. The types of services and the appropriate times for them will be listed in full in the service handbook. The manual or your neighbourhood dealer can tell you when each service is needed.

On the manufacturer’s website, you may also find specifics for Servicing Your Vehicle and service interval information. Also, most brand-new cars come with a maintenance plan that tells you when and what kind of maintenance the car needs.

Manufacturer and Car Type Are Important

Your service plan will also depend on the manufacturer and type of vehicle you drive. Some car companies have their own service rules, and some cars need service more often than others. The complexity of Mercedes-Benz engines and systems, according to Avantgarde Automotive, may lead to more frequent maintenance requirements.

To learn more about what’s required for your specific make and model, be sure to consult your dealer or the owner’s manual.

On the other hand, the manufacturer might no longer offer service schedules or information if your vehicle is older. In this case, it’s important to talk to a qualified mechanic to make sure you know exactly what services your car’s make and model needs.

mot testing and car servicing — Car Servicing

Know What Each Service Entails-Servicing Your Vehicle

It’s crucial to know what each service entails because each one will vary, and some procedures can call for extra labour or supplies. Checking the oil and filter, brake fluid, spark plugs, belts and hoses, tyre pressure, and other fluids in the car are often included in a standard service. The batteries, exhaust system, and brakes may also need to be checked.

In addition, it might be necessary to change the oil, inspect the brakes and suspension, replace any damaged components, and tune up the engine.

Additionally, a lot of mechanics advise having your automobile maintained every six months or 10,000 miles. This will guarantee the car’s continued good health and effective operation.

Keep an eye on the services

A paper logbook or an electronic logbook can both be used to keep track of the history of your car’s maintenance. Keep track of every time you have your automobile serviced. Taking note of items like exhaust systems and other maintenance you might perform yourself is also a good idea.

This will make it easier for you to keep track of the due dates and previous maintenance for each service. Additionally, this will provide you with crucial information in case something goes wrong or malfunctions. The mechanic can examine what work has previously been completed and what may need to be done next with ease. Ensuring Top Tips for Vehicle Servicing.

Order OEM parts. Servicing Your Vehicle

When taking care of your car, it’s also important to only use Original Equipment Manufacturer (OEM) parts. These are customised parts that ensure your car operates effectively and efficiently. These are customised parts that ensure your car operates effectively and efficiently.

Talk to your mechanic to make sure you are getting the right parts for your car. For instance, some brakes can need a different set of brake pads than others, and some engines might need a different set of components than others. In order to keep your car operating smoothly for years to come, it is best to buy OEM components, as they are typically more dependable and durable.

Visit A Qualified Mechanic

Last but not least, always have a qualified mechanic work on your car. This is particularly true if you are unaware of the required service or how to go about providing it. A knowledgeable mechanic will be able to diagnose the issue with your car and provide the necessary care.

They will also be able to suggest accessories and maintenance checks that will keep your vehicle operating safely and effectively. A skilled and knowledgeable mechanic can guarantee that your car is fixed to the highest standards.

Maintaining the smooth and effective operation of your car requires regular servicing. It’s critical to understand how frequently and what each service requires for the type and model of automobile you drive. Keep track of all vehicle maintenance and, whenever possible, use only OEM parts, providing Top Tips for Vehicle Servicing.

If you have questions about how to keep your car in good shape or fix it, you should talk to a qualified mechanic. By following these instructions, you may ensure that your car stays in good shape for many years to come. Servicing Your Vehicle, at Pellon Autocentre Halifax.

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Customers Satisfaction Ratings

Customers Satisfaction Ratings

Garage owners just dont get it ! Customers Satisfaction Ratings

These days of consumerism mean that we all have to try harder

Whatever and wherever they go, these people are trouble.

Finally, we do have good reviews on Google and Facebook.